Customer Service Outsourcing

 

 

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Smarter Customer Support, Scaled to Your Business

Enhance your customer experience with Offshore Talent. Outsource customer service to skilled offshore professionals who deliver reliable support.

By outsourcing with us, you gain access to highly trained offshore talent who provide reliable, scalable, and cost effective support across every customer touchpoint.

The talent we can source for you ensure your customers always feel valued, while your business benefits from efficiency and reduced overhead. Offshore Talent is trusted by global businesses to deliver customer care outsourcing services that drive customer satisfaction and loyalty.

What is Customer Service Outsourcing and How Does It Work?

Customer service outsourcing is when a business partners with an offshore provider to handle customer interactions, such as phone support, live chat, email management, and social media communications.

At Offshore Talent, we ensure the recruitment and onboaring of your offshore tem is simple, yet effective.
Recruit, Train, Retain is our model, and we help you to set your new team members up for success from day one. This process ensures your outsourced customer support team feels like a valued part of your business.

Whether you need one agent or a full scale team, outsourcing provides access to highly skilled offshore talent at a fraction of the cost of an onshore team.

5-Sep-22-2025-06-45-17-5858-AM
5-Sep-22-2025-06-45-17-5858-AM

What is Customer Service Outsourcing and How Does It Work?

Customer service outsourcing is when a business partners with an offshore provider to handle customer interactions, such as phone support, live chat, email management, and social media communications.

At Offshore Talent, we ensure the recruitment and onboaring of your offshore tem is simple, yet effective.
Recruit, Train, Retain is our model, and we help you to set your new team members up for success from day one. This process ensures your outsourced customer support team feels like a valued part of your business.

Whether you need one agent or a full scale team, outsourcing provides access to highly skilled offshore talent at a fraction of the cost of an onshore team.

6-Sep-22-2025-06-45-17-3508-AM

Benefits of Customer Care Outsourcing Services

Hiring an outsourced team through Offshore Talent brings multiple benefits:

  • Cost Savings – Reduce staffing costs by up to 70%.

  • Scalability – Expand your team quickly as customer demand grows.

  • Efficiency – Faster response times and streamlined operations.

  • Reduced Risk – Compliance and service quality are closely managed.

  • Focus on Growth – Free up internal resources to focus on business strategy.

See the CV's of the skilled people in our talent pool: Our Talent

Customer Support Outsourcing Services We Cover

Customer Service Representatives

Handling inbound and outbound calls, live chat, and emails.

Technical Support Agents

Assisting with IT, software, and product related queries.

Helpdesk Support

Ticketing systems and troubleshooting.

Order Processing & Admin Support

Managing orders, billing, and customer transactions.

Virtual Assistants

Providing general support across multiple functions.

Available Packages

Logo Vital (1)

Our hands-off simple management model. This is a great option for those who have experience with remote teams.

What’s included?

  • No recruitment or set-up fees
  • Payroll Management
  • Time and Attendance Management
  • KPI Templates
  • Transparent Pricing (Employee receives full salary that you pay)
  • HR Staff Compliance Courses
  • Advanced Cybersecurity *additional fee applies
Enquire Now Learn More

Beyond Transparent (1)

Our hands-on model ensures that you are set up for success with all our support included.

What’s included?

  • Everything in Vital +
  • No recruitment or set-up fees
  • Onboarding Support
  • Dedicated Account Manager
  • Team Supervision and Support
  • Performance Monitoring
  • Advanced Cybersecurity *additional fee applies
Enquire Now Learn More

Why Choose Offshore Talent as your outsourcing partner

We are the professionals in recruiting, selecting and hiring of great people with expertise in remote and offshore staff management.
Offshore Talent helps businesses minimise operational costs without cutting quality, providing access to the best offshore talent who seamlessly integrate into your team. Here’s why companies across Australia trust us as their outsourcing partner:

 

WHAT OUR CLIENTS SAY ABOUT OFFSHORE TALENT

5 Stars (3)

"Paying so much in fees"

"We were paying so much in fees with our previous outsourcing provider, and half the time, we didn’t even know what we were being charged for. Since switching to Offshore Talent, everything is completely transparent. Best of all, we’re now paying less in fees with a great offshore team. It’s been a game changer for our business!"

5 Stars (3)

"The quality of talent exceeded our expectations"

"We needed offshore accountants who were not just skilled but also understood Australian tax laws and accounting practices. Offshore Talent delivered beyond our expectations. Every candidate they put forward was highly experienced, detail-oriented, and ready to hit the ground running."

5 Stars

"More time to sell, less time on admin"

"As a growing real estate agency, we were drowning in admin work. Offshore Talent helped us build an offshore support team that transformed our operations. Their recruitment process was outstanding - every candidate we interviewed was highly skilled and well vetted."

Client Profile Headshots (2)

Siobhan - Sydney Accounting Firm

Client Profile Headshots

Nicholas - Melbourne Accounting Firm

Client Profile Headshots (1)

Stephen - Ray White Melbourne

Frequently Asked Questions

Frequently Asked
Questions

Why Choose the Philippines for Your Outsourcing Needs?

The Philippines is a global leader in customer service outsourcing. Businesses choose the Philippines because of:

  • A large, highly skilled workforce with customer support expertise

  • Strong English fluency and cultural compatibility

  • Significant cost savings (up to 70% lower than local hiring)

  • A long track record of delivering reliable offshore support

What Services can you Outsource to the Philippines?

Outsourcing to the Philippines offers businesses access to skilled professionals across various industries. Whether you need administrative support, creative services, or specialized industry expertise, the Philippines has become a global hub for outsourcing talent.

Here are some of the most common services you can outsource to the Philippines, tailored to key industry verticals:

Accounting & Finance

  • Bookkeeping
  • Accounts Payable/Receivable
  • Payroll Management
  • Financial Reporting

Real Estate

  • Property Management Support
  • Administrative Assistance

General Business Support

  • Virtual Assistance
  • Customer Service and Phone Support
  • Graphic Design and Branding
  • Research and Development

Travel and Hospitality

  • Travel Itinerary Planning
  • Customer Support for Booking Inquiries
  • Data Management for Travel Agencies
  • Marketing Services (SEO, content writing, social media management)

Construction

  • Drafting and Design (AutoCAD, Revit)
  • Estimation Services
  • Job Management and Project Coordination
  • Procurement Support

What Is Customer Service?

Customer service is the support a business provides to customers before, during, and after a purchase. It includes answering questions, resolving issues, and ensuring clients have a positive experience with your brand.

Why Should I Outsource My Customer Service?

Outsourcing customer service helps businesses:

  • Reduce costs compared to local staffing

  • Provide 24/7 support across time zones

  • Improve efficiency and response times

  • Access trained specialists in communication and problem solving

  • Scale teams quickly as customer demand grows

What Makes a Good Outsourced Customer Service Representative?

A strong outsourced representative is:

  • Empathetic and customer-focused

  • Skilled in clear communication

  • Trained in issue resolution and problem-solving

  • Tech-savvy and adaptable to multiple systems

  • Reliable, consistent, and aligned with your brand values

What Services Can You Outsource to the Philippines?

With Offshore Talent, you can outsource a wide range of customer support outsourcing services, including:

  • Customer service representatives

  • Technical support

  • Helpdesk services

  • Social media support

  • Order processing and admin support

  • Virtual assistants

This flexibility makes the Philippines one of the most cost-effective and reliable destinations for global outsourcing.

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